Privacy Policy

Last updated: May 20, 2025

This Privacy Policy ("Policy") describes how Couch, Inc. ("Couch," "we," "us," or "our") collects, uses, and protects your personal information when you use our mobile application and related services ("Services").‍

1. Information We Collect

We collect the following types of personal information when you use our Services:

  • Identifying information such as your name, email address, and phone number

  • Profile information you voluntarily provide, including preferences related to housing and lifestyle

  • Messages exchanged through our in-app communication features, stored securely using third-party infrastructure

We may use cookies or similar technologies to support essential app functionality. We do not collect location or device-specific data.

2. Use of Information

We process your personal information for the following purposes:

  • To create and manage your account

  • To provide roommate matching services

  • To support secure user-to-user communication

  • To improve our Services, resolve technical issues, and ensure performance

We do not use your data for advertising purposes.

3. Data Sharing

We do not share your personal information with third parties. Your messages and other data are stored using secure, third-party platforms such as Firebase.

4. Data Storage and Security

Your data is securely stored on Firebase. We apply reasonable technical and organizational safeguards to protect your personal information. However, no system can be guaranteed 100% secure.

5. Your Rights

You have the right to:

  • Access your personal data

  • Request the deletion of your account and associated information

To make a request, contact us at team@couch.fyi.

6. Eligibility

Couch is intended for individuals aged 17 and older. We do not knowingly collect data from individuals under the age of 17. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

7. Updates to This Policy

We may update this Policy from time to time. Material changes will be communicated via the app or directly to users. Your continued use of the Services constitutes acceptance of any updates.

8. Contact Us

If you have any questions or concerns regarding this Policy, please contact us at: team@couch.fyi